Portfolio

Tiffany K BURGESS

Chief of Staff | Program Manager | Senior Executive Assistant | Notary

SUMMARY

 

Self-driven, motivated professional with over 20 years of experience in customer relations, 13 years as a Senior Executive Assistant leading, and 6 years of a Program Manager with a Bachelor of Science in Business Administration.  Positive, self-starter with excellent communication skills and a passion for operations execution. Resourceful in finding solutions with a highly detailed, task-oriented approach to life. A discrete personality who enjoys working hard on various challenges daily. Experienced in running leadership meetings for the executive team, calendar management, team building, event planning, processes and procedures, and all things Operations. Comfortable in SaaS applications including Slack, Zoom, Google Drive, One Drive, Skype, Teams, Outlook, Mac, SAP, ADP, Excel, Squarespace, WordPress, Survey Monkey, Monday.com, Zapier, Calendly, Active Campaign,  and all social media platforms.  An analytical mindset to create a process out of chaos.  Armed with a problem-solving attitude, solid ability to build professional connections, and a passion for helping others.  

DAILY COMFORTS

  • Operational passion and ability to make chaos flow into results.
  • Impeccable follow-up skills to assist in continuous task completion.
  • Strategic calendar management to maximize time for focused Executive Team.
  • Strong attention to detail, ability to multitask, and drive to learn daily.
  • Cultivate strong relationships with clear communication and genuine connections.
  • Calm under pressure and resourceful in finding solutions to opportunities as they arise,
  • Creativity, flexibility, and love to think outside the box
  • Networking, negotiations, and task management every day with a smile
  • Created a portfolio website with YouTube tutorials:  www.tiffanykburgess.com
  • Top five Gallup Strengths:  Learner, Developer, Empathy, Achiever, Maximizer

EXPERIENCE

The Real Darius | Austin TX (remote)
Operations Program Manager
Nov 2020 - Present

  • Key advisor and confidant to the President.

  • Dedicated Utility Player that facilitates decision-making and execution for the team.

  • Facilitate quarterly strategic meetings and L10 meetings for private clients.

  • Manage communications and direction between president and staff.  
  • Advocate for company culture, team building, and personal development. 

The Money Source | Austin TX (remote)
CEO's Senior Executive Assistant & Program Manager
Oct 2018 - Nov 2020

  • Strategic calendar management to ensure time is utilized for critical strategic issues.

  • Book travel including flights, hotels, rentals, and restaurants, for CEO or event groups.

  • Prepare agendas, expense reports, communications, and follow-up on action items.

  • Manage Level 10 meetings with the executive team to reach quarterly strategic goals.

  • Vendor management for Phoenix Call Center to conserve $65,000 annually.

  • Plan and coordinate office team build events, partner retreats, and holiday events.

  • Core Values implementation to create dynamic company culture to drive success.

Teco Westinghouse | Round Rock, TX
Operations Manager
Sept 2016 - Oct 2018

  • Organized workflow process to create repeat business and assist in $1.06B sales.

  • Reduced response times to conserve $408,000 in 2017.

  • Managed 100 projects across all departments to meet target dates.

BMW of Austin (Penske Automotive Group) Austin, TX
Program Manager
Dec 2013 - Sept 2016

  • Accommodate incoming communications and prioritize accordingly.  

  • Managed, organized, and tracked projects estimated at $100,000 monthly.

  • Created new tracking services to conserved $40,000 annually.

Jaguar Land Rover Austin Austin, TX
Executive Assistant & Project Manager
July 2003 - June 2013

  • Supervised 15 employees to maximize budget expectations and customer needs.
  • Designed and organized promotional events for 500 clients.
  • Received the highest recognition from Land Rover North America in 2007 and Jaguar North America in 2013 as a Gold Master Advisor with a 98% KPI required.

PROJECTS

  • Build out of 9,700 sq ft space in Plano
  • Build out of 10,000 sq ft space in Chandler
  • Build out of 80,700 sq ft space in Phoenix
  • Run Level 10 meetings for two branches
  • Fine tuned AMEX preference for travel
  • Set up and design CEO office
  • Planned retreat for 8 CEO’s 
  • Fee abatement waiver approval
  • Created Policies and Procedures for office
  • Scheduled monthly forum calls for top executives to train with our CEO
  • Organize monthly team builds

SKILLS

  • Build out of 9,700 sq ft space in Plano
  • Build out of 10,000 sq ft space in Chandler
  • Build out of 80,700 sq ft space in Phoenix
  • Run Level 10 leadership meetings for Operations and Servicing
  • Fine tuned AMEX preference for travel
  • Set up and design CEO office
  • Planned retreat for 8 CEO’s 
  • Fee abatement waiver approval
  • Created Policies and Procedures for office
  • Scheduled monthly forum calls for top executives to train with our CEO
  • Organize monthly team builds

CONTINUING EDUCATION

  • Foundational Leadership Group Course | Jan 2022
  • How to run strategic meetings | Jan 2021
  • How to run Level 10 Meetings | Oct 2019
  • WordPress for Beginners | June 2018
  • Instagram with Intention | March 2018
  • Social Impacters Society | Feb 2018
 
Facebook-f Linkedin-in Instagram Envelope